Shipping policy
Discreet Shipping
We value your privacy greatly. Every order is discreetly shipped in plain packaging without any indication of its contents. Our name or logo will not be visible on the outside of the package. Your purchases will remain confidential.
Address Filling
（1）Please review your shipping address carefully before checking out and include your house number if applicable. Once a product has been shipped, we are not responsible for any issues or errors.
（2）We ship to APO/FPO, military addresses, and PO Boxes. For APO/FPO and other military addresses, follow these guidelines:
- Recipient Name: APO and FPO can fill in the recipient's military rank, and DPO is prohibited from filling in the recipient's military rank;
- Address Column: Must fill in Unit and Box Number;
- City: Must be filled in for APO or FPO or DPO;
- State: one of AA/AE/AP;
- Reference: AA (Armed Forces Americas)/ AE (Armed Forces Europe)/ AP (Armed Forces Pacific)
Please note that shipping to these addresses may incur additional fees.
Order Processing
If your items are in stock, they'll ship within 24-48 hours on weekdays. Weekend orders ship on Mondays. If something's out of stock or on pre-order, we'll expedite from China, but expect about a week's delay.
Holidays and weekends aren't workdays for us or our partners, leading to slight shipping and customer service delays (2-3 days).
Shipping location
We operate two primary warehouses in the US: one in California and another in New Jersey. Depending on stock availability and your address, we'll select the appropriate warehouse to ensure swift delivery.
Additionally, we maintain a warehouse in China primarily for urgent out-of-stock shipments.
International Shipping
Starting December 10, 2024, FusyFun ships worldwide! Direct orders are available for USA, CAN, MEX, UK, FRA, DEU, BRA, AUS, and THA. For other regions, contact us at brandservice@fusyfun.com.
In the future, we will continue to improve our global warehouse network to reduce shipping costs and enhance delivery efficiency.
Order Tracking
Once your order has shipped, we will send you an email with a tracking number and a link you can click to track your order. If you do not receive
an email within 24 hours (excluding weekends and holidays), please check your SPAM folder before emailing brandsevice@fusyfun.com for order status.
The delivery time may be affected by various reasons. If the package is delayed, please wait patiently for 2-3 days or contact the local post office for consultation, or contact customer service to confirm the situation.
| Logistics Company |
Delivery Period
|
|
USPS
|
3-5 Days
|
|
UPS
|
3-7 Days
|
|
YANWEN
|
5-15 Days
|
Change Address
If you notice an error in your shipping address, please contact our customer service at brandsevice@fusyfun.com within 24 hours. We'll assist you in updating your shipping details before your order is dispatched.
Once your order has been shipped, we cannot modify the shipping address. You may need to reach out to your local post office to redirect the package to the correct address.
Package Lost
Fusyfun is not liable for packages that are lost, misdirected, or stolen.
A lost package is one that doesn't have confirmed delivery status via the tracking number. If the tracking shows delivery confirmation, insurance won't cover the loss.
If your tracking indicates delivery but you haven't received the package, contact the shipping company directly within 72 hours of confirmed delivery.
To file a claim with the carrier, follow these instructions: https://www.usps.com/help/missing-mail.htm. (USPS)
If I'm not home when the package arrives, what happens?
If you're not home when your package arrives, the carrier will try to find a secure spot for it. If they can't, they'll leave an email or a card in your mailbox with instructions.
If your package goes to a local delivery office, it'll be held for 10 days before being returned to us. When picking it up, bring the delivery notification (card, SMS, email) and a photo ID matching your delivery address.
To prevent issues, keep an eye on your order's shipping status after purchase.
Contact Us
If you have any questions or need further information about our Logistics Policy, please contact us via email at brandsevice@fusyfun.com. We'll reply within 24 hours on weekdays. On weekends or holidays, we'll get back to you on the next business day.
